Privacy policy

1. Who we are

This website, bestiptv-uk.store, is operated by Best IPTV UK (“we”, “us”, “our”). We are responsible for the personal data described in this policy. You can contact us about privacy matters through our contact page.

2. Data we collect

• Information you give us — when you request a trial, place an order or send a message: your name, email address, optional phone or WhatsApp number, the device and app you use, and anything you write in the message (for example a device MAC address).
• Order information — the plan you buy, the date and the status of your order. Payments are handled by the payment provider used at checkout; we do not store full card details.
• Technical information — standard server logs such as IP address, browser type and pages requested, which our hosting provider records for security and reliability.

3. How we use your data

• To respond to trial requests, enquiries and support questions
• To set up, deliver and manage your subscription
• To process refunds under our refund policy
• To keep our website and service secure and working properly
• To meet legal, accounting and regulatory obligations

We do not sell your personal data.

4. Legal bases

Under the UK GDPR we rely on:

• Contract — to provide a trial or plan you have asked for
• Legitimate interests — to answer enquiries, prevent abuse and improve our service
• Legal obligation — to keep records required by law
• Consent — where we ask for it, for example optional marketing messages, which you can withdraw at any time

5. Sharing your data

We share data only with service providers that help us run the business — such as website hosting, email, form handling and payment processing — and only as needed for them to perform that service. We may also disclose data where required by law.

6. How long we keep data

We keep enquiry and trial data only as long as needed to deal with your request, and customer and order records for as long as needed to provide the service and meet legal and accounting requirements. We then delete or anonymise it.

7. Cookies

This website does not use advertising or tracking cookies. If we add analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.

8. Your rights

You have the right to:

• access the personal data we hold about you
• ask us to correct or delete it
• object to or restrict certain processing
• ask for your data in a portable format
• withdraw consent where we rely on it

To exercise any of these rights, contact us through our contact page. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections to this website. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page shows when it was last changed.