Refund policy

The 7-day money-back guarantee

If you're not happy with your plan, you can ask for a refund within 7 days of your purchase. The guarantee applies to all four plans: 1 Month, 3 Months, 6 Months and 1 Year.

How to request a refund

1. Contact us through the contact page and choose “Refund request”.
2. Include the email address used for your order, the plan you bought and, if you're happy to share it, the reason for your request.
3. If the issue is technical, we may offer to help you fix it first. You are free to decline and continue with your refund request.

How refunds are paid

Approved refunds are returned to the original payment method where possible. The time it takes to appear depends on your payment provider. Your access to the service ends when the refund is issued.

When the guarantee doesn't apply

• Requests made more than 7 days after purchase
• Accounts suspended for breaching our terms, such as public sharing or resale of logins
• Fees paid to third parties, such as player app activation fees, which are set and refunded (if at all) by the app developer

No automatic renewals

Because every plan is a one-time payment, there are no recurring charges to cancel. Your access simply ends when your plan does.

Try first if you're unsure

You can request a free trial on our UK server before buying, so you can check the service works on your device and connection.

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law.